Awards and Recognitions

OUTSTANDING CUSTOMER SERVICE EXPERIENCE

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It's important for a security company to not only provide quality security systems, but also quality service to all its customers. Brink's has been recognized by J.D. Power and Associates as delivering "An Outstanding Customer Service Experience," for call center operation customer satisfaction excellence. This means Brink's customers have voiced their opinions to one of the world's leading independent marketing information firms. They say Brink's is one of a select group of call centers in the nation that can successfully and consistently provide a satisfying customer service experience. Install Now!

INSTALLATION

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Brink's is the only national security alarm company with Installation Quality (I.Q.) Certification, granted by the National Burglar & Fire Alarm Association-endorsed Installation Quality Certification Board. The I.Q. Certification Board awards the Installation Quality Certification to companies that provide electronic security and life safety systems. The board is composed of police and fire officials, experts from the insurance industry and state regulatory community, and professionals from the alarm industry appointed by the National Burglar & Fire Alarm Association (NBFAA). The I.Q. Certification is granted based on stringent technical and customer service standards of quality and false alarm reduction. To receive I.Q. Certification, Brink's must adhere to strict installation and false alarm prevention guidelines, including: • A rigorous code of ethics • Installation and equipment standards • Completion of NBFAA training programs • Licensing requirements • Insurance coverage • Annual re-certification • Monitoring requirements How does this separate Brink's? Not all security companies operate by these standards, ethics and guidelines. You can be confident Brink's is a company working to have a truly positive partnership with the public safety community. Install Now!

EQUIPMENT AND CALL CENTER

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One of the most trusted symbols in the world, Underwriters Laboratories (U.L.) tested and listed the Brink's monitoring center and security equipment as meeting their high standards. Underwriters Laboratories is an independent testing organization that sets quality and use standards for electronic and consumer products. U.L.-listed monitoring centers must comply with strict operating guidelines and rigorous annual inspections.

False Alarm Reduction

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Brink's Home Security has been awarded the 2nd Annual Police Dispatch Quality Award (PDQ) for excellence in minimizing false police dispatches in Montgomery County (Md.). The Security Industry Alarm Coalition (SIAC), False Alarm Reduction Association (FARA) and Security Sales & Integration sponsor the award. In winning the 2007 PDQ honor, Brink's demonstrated its commitment to false alarm reduction through its very low police dispatch rates, says FARA President Norma Beaubien. Install Now!

CONSUMERS’ CHOICE

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Brink’s was awarded the Consumers’ Choice Award for business excellence and customer satisfaction in the categories of Home Alarm Security Systems and Business Security Alarm Systems for the Dallas/Ft. Worth area for 2007 and 2008. According to Jeffrey Chernoff, President of The Consumers’ Choice Award U.S.A., “This award not only constitutes the crowning achievements of their efforts, but more importantly, it also represents the most valuable reward of all, the knowledge that they have earned the trust and loyalty of consumers.”   The Consumers’ Choice Award is an initiative of the Consumers’ Choice Institute which has retained a leading independent research firm to conduct surveys in major Canadian and U.S. cities. This award is unique in North America because the winners are determined by consumers and not by a panel of judges. It covers a broad range of categories of interest to both the public and business communities. Its purpose is to publicly identify those establishments that have been voted by consumers as being their choice for excellence. Install Now!