IRVING, Texas (April 19, 2007) – For the fourth consecutive year, J.D. Power and Associates has recognized Brink’s Home Security’s contact center operations for customer satisfaction excellence. The recognition falls under the J.D. Power and Associates Certified Call Center ProgramSM.
Brink’s Home Security is the first company to be recognized four years in a row by J.D. Power and Associates under this program. “This recognition is a testament to our employee’s driving focus toward providing exceptional service in every area of our business,” said Carole Vanyo, Senior Vice President of Customer Operations, Brink’s Home Security.
“Our number one priority is the safety and security of our customers. The fact that this achievement is ultimately an outcome of our customers’ ratings is particularly meaningful,” she said.
Contact center operations for Brink’s Home Security handle thousands of alarms, telephone calls, e-mails, and other correspondence each day from more than 1.1 million customers through its two contact centers. The contact center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities.
Year after year, Brink’s Home Security delivers a consistent, positive experience to customers through its contact center operations. Customers give high ratings for their interactions with the Brink’s customer service specialists and are particularly pleased with the timely resolution of problems and the convenience of service hours.
As part of its analysis, J.D. Power and Associates conducted a random survey of Brink’s Home Security customers who recently interacted with its contact centers. The contact centers are part of a select few who have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience.”
About Brink’s Home Security, Inc.
Brink's Home Security, Inc., headquartered in Irving, Texas, is one of the largest and fastest growing providers of security system monitoring services in North America. Brink’s Home Security operates in more than 250 metropolitan areas, and services more than 1.1 million customers in all 50 states and two provinces in Canada.
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